Where is the item coming from?
The majority of
our inventory is sold from China with a select few items from other
distributors in other countries including in the United States. That being
said, sometimes your order may come in different packages at different times.
Where do you ship and how much it
cost?
We provide
international shipping all over the world. The product price does not include
shipping cost. The online system will generate a shipping fee for your order.
How long my order will take to be
delivered?
We ship anywhere
in the world so it will depend on your country of residence as not all of our
merchandise ship from the same warehouse. We want to make sure you get
your items as quickly as possible so we process orders between Monday and
Friday. Orders will be processed within 2-3 business days from
the order date and shipped the next day after the processing day. Please note
that we don’t ship on weekends. According to our results on delivering more
than 50.000 orders, it may take anywhere from 10 – 40 days on average. This is
highly dependent on the customs and import process in your country. Below are
the most typical time frames for your region:
| Location | Estimated Shipping Time |
| The United States | 15-30 days |
| Canada, Europe, Middle East | 20-35 days |
| Australia, New Zealand | 20-45 days |
| Mexico, Central America, South America | 20-60 days |
Please note this can be affected due to Holidays, weather conditions and others and also we are not responsible for delays caused by the customs department in your country.
Customs & Regulations
You are
responsible for checking your local postal regulations for restricted items, as
we cannot be held liable for any items that are not accepted into the specific
country.
How can I track my order?
We will send you
the tracking code of your orders to the e-mail provided within 5-7 business
days after the purchase. This email will also guide you how to track your
package. Please note that the tracking information will be displayed 8-10
business days after you receiving that e-mail.
Please contact us at hello@mirroressentials.com if you do not receive tracking
confirmation within those days.
Why I’m not able to track my order?
Please note that
tracking information will be displayed 8-10 business days after being updated
due to Customs. If a tracking number is not searchable after this period of
time, there are several possible causes: The shipping company has not yet
updated the most recent delivery information on their website; the tracking
code is wrong; the parcel has been delivered a long time ago and the shipping
company has removed it from the tracking code history.
Please kindly note the international shipping takes time, for China post it
usually takes about 3-5 weeks and 1-3 weeks by ePacket. It may don’t have any
updates on the internet, but actually, your package is still on the move, just
be patient and track your package a few days later.
The courier tried to deliver the
package but I wasn’t at home, what should I do?
Please contact
the courier. Usually, they will resent your package on the next working day,
but sometimes they just ask you to pick up your package at their office.
I ordered multiple items but I have
only received one/some of them. Why?
We do our best to
reduce costs on your end so that you do not have to pay high taxes/premiums to
get your items! If you ordered multiple items from us, it is highly likely that
the goods will be shipped in several packages. Please allow some time for
all of your items to arrive.
I tracked down my order and the status
says Return to Sender, what should I do?
In the event that
the parcels were returned to us, please contact us immediately so we can
arrange to send you a replacement.
As the receiver it will be your sole responsibility to track your order and
submit necessary requirements to the customs or courier otherwise if the order
has been tagged as return to sender or unsuccessful delivery due to the
receiver not being able to follow-up or have not submitted the necessary
requirements or notification to the courier, we are not able to process any
refund or replacement for free and you may need to place the order again.
Delivery
Your local
customs office may require additional documents and time to clear your package,
which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local
courier. Depending on your area, most orders will be delivered by your local
post service, so the package will be received with your regular mail. If you
are not home when the delivery is made, a notice card may be left by the postal
service to advise on how and where your delivery can be collected.
Will I be charged with customs and
taxes?
The prices
displayed on our site are tax-free in US Dollars, which means you may be liable
to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order
arrives at its final destination, which is determined by your local customs
office. Payment of these charges and taxes are your responsibility and will not
be covered by us. We are not responsible for delays caused by the customs
department in your country. For further details of charges, please contact your
local customs office.